everydayhero UK


Don’t just believe us…

At Everyday Hero we’re enormously proud of the products and services we offer. We truly believe that we’re the finest online fundraising platform in Australia. Our charity partners trust us to help them achieve their goals and we don’t take that responsibility lightly.

So don’t just believe us. See what other Everyday Hero members are saying and check out the latest data pulled from our platform.

New Everyday Hero members

There are currently 392 Australian charities using Heroix to create their online fundraising campaigns. A big welcome to our newest Everyday Hero Heroix members!

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Live statistics

We report live statistics from directly out of our Supporter Page platform. Take a look at our Periscope for live statistics which include:

  • The number of new donations today, this month and this year.
  • New users today, this month and this year
  • New supporter pages created today, this month and this year.

Mobile and tablet visits

You’ve probably heard us talk about how important it is for your online fundraising to be completely mobile responsive.

Why? Well, more than half of traffic to Supporter Pages comes from a smartphone or tablet. Here are the figures for November 2014, straight from our Google Analytics account.

 

 

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Getting to a Supporter Page

Social media is our biggest source of traffic to Supporter Pages and Facebook alone now refers over half of the traffic. The below table ranks the leading sources of traffic to Supporter Pages in November 2014.

 

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Even though social drives the majority of traffic to Supporter Pages, our research into donor’s giving behaviour has shown that visitors who arrive from email/direct give more than from other sources.

Supporter Page visitor demographics

Simple enough! These tables represent the gender and age groups of visitors to Supporter Pages in November 2014. The most frequent demographic to visit to a Supporter Page last month was a woman, aged 25-34.

Gender September 2014

Ages September 2014

What other Everyday Hero members are saying

‘Heroix has grown our propensity to fundraise incredibly. It’s made it so much easier for participants. Being a small team, we simply don’t have the resources, so the Heroix back-end is invaluable.’
Helen Falla, Fundraising and Marketing Manager, at Hartley LifeCare. 
Hartley Lifecare provides accommodation and respite support for people livingwith disability in Canberra. 
 
‘We only have 2 people in Fundraising and Marketing, so Heroix has made a huge difference, especially for our volunteers. We provide them a page that looks so professional. Its worth its weight in gold, especially when we’re approaching businesses. And its not time-consuming at all. We love it! Before Heroix, we used another provider but it took so much time it was frustrating’. 
Monique Sleight, Supporter Manager at RawImpact. 
RawImpact aims to create change through sustainable projects in Cambodia.

Recently, we helped World Vision Australia launch the 40 Hour Famine campaign on the Everyday Hero platform. Hear more about the project our short video.

We frequently receive lovely comments from people at the charities we work with. Below is some feedback we received from our recent Sunday Mail City Bay charity briefing in Adelaide.

I was so impressed and thank you for sharing details of your own research. It was informative and enlightening and felt it was time very well spent. It will help me, not only in my City-Bay efforts, but in my other fundraising ventures.

 What Supporters are saying

Here, we feature what the amazing Supporters say about our platform, service and support.

Supporter Satisfaction

Did you know that Everyday Hero has a dedicated support team? Heather, Nanthida and Hannah help your Supporters and donors via phone, email and social media to solve any issues they experience using our platform.

Their satisfaction with their Support interactions is a important metric to us which is measured through our customer support platform, Zendesk. Check out our latest satisfaction metrics as scored by your Supporters and donors.

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How quickly are we solving Support queries?

It’s important to us to solve each support query we receive quickly. We alway try to solve the issue on the spot and the graph below shows the number of Support queries which are solved right away.

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When do we receive Support queries?

Our support team work extended hours to ensure they’re there when needed. In November, the majority of our Support queries came in between 12 noon and 6pm.

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